You’ll receive an ETA for when they’ll be in touch. The person i was on the phone with was rude! … Food was never delivered and the phone number they gave us didn’t work! Most drivers can do about two delivers per hour. I Hope they go out of business. I f you are using your car, I suggest not to join Postmates Fleet. Read More. I called the restaurant and they said that they had no record of my order. Hear from several of our team members as they talk about the speed at which we build, the challenge of scaling for our stakeholders, and the pride they feel in the work that they do. First off, nothing will change for awhile. All the work we go through to get their food delivered to them, (especially when we have to place and wait for their order), and some are still unappreciative Last is the wait time to talk to someone. First off, nothing will change for awhile. I waited on the phone with customer service for over an hour to fix this and they never picked up. They double charged me. Told me I’d get 60 percent off my entire order and doesn’t go past 12 bucks. And i still had to go back to the restaurant and reorder and pay for half my order again!! I have been on the phone for over 3 hours waiting to talk to someone from postmates . Total I should have made about $150. 650 reviews for Postmates, 1.2 stars: 'Ordered water from Walgreens via Postmates delivery. The appeal of Postmates is that, well, just about any restaurant is on it. Doordash and Grubhub are the best for this 2nd step in my market. They told my daughter on the phone that they put bread in white container but why wouldn’t I have got it? These include restaurants, grocery stores, drugstores, liquor stores, and general-purpose retailers. They did nothing to help! TWICE now withing 2 days ive ordered $15 worth of food and because of the idiotic fees they came out to roughly $30 and BOTH times i ordered the order DIDNT even go through to the restaurant so i have no food being made for me YET I WAS STILL CHARGED FULL PRICE, i sent a request for refund and was DENIED I do not understand how the manager and owner of this disgraceful app isnt arrested for fraud. Worst service. Where does Postmates facilitate alcohol delivery? The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. Earning potential 3. Updated July 22, 2020 By DougH 111 Comments Note: This article contains affiliate links for the mentioned companies and we may receive a commission for referring you. Uber announced that it will acquire food delivery app Postmates for $2.65 billion in stock —expecting the deal to close in the first quarter of 2021, according to the Wall Street Journal. Is written or GPS tracking better? CALLING THIS SERVICE A COMPANY IS A UNDERSTATEMENT AND THE BBB WILL BE RECEIVING A NOTICE OF INEFFICIENCY AND CUSTOMER DISSATISFACTORY OF THIS HORRIFIC EXPERIENCE. © 2021 Trustpilot, Inc. All rights reserved. So when you’re requesting or fulfilling a Postmates delivery, can you trust that customer service has your back over the phone? Postmates now operates in more than 4,200 US cities, and has more than 500,000 restaurants available for delivery or pickup. Last night I was on an order for 2 hours, & was paid $8.87! Realuzed it when wen to pickup my food. What I speculated earlier about Uber taking over Postmates. Also, be prepared to basically deliver for free if you don't get tips. The Postmates Problem: Why Some Restaurants Are Forced to Fight the Delivery App New, 3 comments The independent delivery service is ruffling feathers among restaurateurs. The promo codes are a lie. On-boarding 2. Claimed to deliver it at 8:11 am today. Deliver with ease. No customer service. Then the delivery guy just stood there like he was expecting me to give him cash tip. My food was ready for pick up and it took them 15-20 minutes to pick it up. It’s going to take several months for the deal to close. I wonder if the two companies won’t continue to operate independently even after everything is said and done. I hope you all get fired and go to hell. Too bad postmates suck. I have heard rumors that IRS auditors tend to be old school and trust the written record more than GPS records. Postmates users who now open the app should see a notice about the non-contact deliveries, which then prompts users to input a drop-off option … Kill yourself. Seamlessly integrate Postmates with Square and simplify your pickup and delivery business. When you work as a courier, you have two choices to make delivery: by car or by bike. Any driving experience, whether Postmates, Doordash, etc. Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour. Fortunately, you can still file your taxes without it. The only way to contact them is by filing a complaint via email through their site. Although Postmates couriers’ jobs don’t deal with any secretive thing, couriers have to deal with driving and handling Postmates prepaid card. Every chance I get I am literally going to encourage people to never use them. If possible, I want to give 0 for this service. Never will I trust them again. This whole company deserves to go to hell. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. Manage orders, not your counter space. Our Policies and Community Standards. horrible service my food was cold and old. They left my cheese topping and my bread out. Frequently Asked Questions. Uber laid off ~185 Postmates staff, about 15% of the division's workforce; sources: most Postmates execs including CEO Bastian Lehmann will leave the company — The layoffs include most of the executive team at Postmates, the food delivery app that Uber bought last year. They did nothing but refunded the money a week later. They told me the name of the driver who would pick it up. They are a horrible company and no one should trust them to deliver anything. Just started doing Postmates, and have nothing but issues with the App. Both require trust. I will never use their business again and I encourage anyone reading this not to use it either. But is delivering for Postmates or DoorDash a good gig? Have unsubscribed and will never use them again. Uber is planning to spin-off recently acquired Postmates X into a new startup company called Serve Robotics, according to TechCrunch. I’ve been emailing customer service two different reps trying to explain the issue. As part of an ongoing project evaluating every app / platform in the sharing and gig economy , I'm pleased to offer my assessment of Postmates across three different dimensions: 1. What Restaurants Are on Postmates? BS. Don’t expect anything other than easy ordering. Horrible service, placed an order only to have it cancelled an hour later, with no food, a hungry child, my credit card charged and no food, this is beyond horrible service. Hope Postmates goes bankrupt! Streamlined and in-sync. Then I got a message saying my order has been canceled because there were no drivers in the area. Accidents . Order was 20 minutes late and it was completely wrong. PostMates placed my order with the wrong restaurant. Restaurants need not deceive people by not having food looking like it did on website. This place is a joke for real I got… This place is a joke for real I got wrong order and I can’t get in touch with no one to address the problem. This is by far the worse delivery service I have ever used and it is my first and last time using them. Note that while you should report traffic accidents to Postmates, the company cannot help you with parking tickets or … Postmates is winning the delivery war in L.A., but that might not be enough for a successful IPO. Then the driver took some back way and took twice the time to get to me than my gps says it should. IE if you said hire Postmates or find a homeless person to deliver computers I would choose the homeless person. You’ll enter your phone number and a member of the Postmates Trust and Safety team will contact you. Trust & Safety. Postmates Trust and Safety. Postmates is changing delivery for good. Total cost of the order was 24$ and Postmates charged me tips for extra 70$ for this order by mistake And then took one more transaction from my card for 65,77$. If you’re considering a food delivery service and want to get started ASAP, Postmates should definitely be on your list. Absolute garbage company. I wish I could give negative Stars I will never use Postmates again. Once you feel ready, sign up for a second gig. Before you can determine how much to tip your Postmates courier, it helps to understand how they’re paid. I am also getting regular notifications that I am not heading to the right location, even if I am at or near the merchant or at the customers address. Clear earnings, instant deposits. If I could give a negative review I would. Know where you're going, and when to get there. I also called a different location of Frickers (I'm located between two of the), and they also didn't have a record of my order. I applied through other source. BEFORE service fees and delivery fees Postmates said the sum total was $70 and after fees and such the total came out to 80 some dollars. If you’re considering a food delivery service and want to get started ASAP, Postmates should definitely be … Customer service gave me a $3 postmates credit, because when you deliver the wrong order, late, the only thing I want to do is order again. Policies. all depend on your unique situation. No one should feel unsafe delivering with Postmates, and our goal is that you always feel safe and comfortable while engaging with Postmates. Customer service answer, that they are not able to help, because tips go straight to the Postmates driver. Joining Postmates as an engineer gives you the chance to be part of an enormous opportunity in the logistics space. Drivers should be able to do the same for customers. I would definitely use Postmates again and I will refer also to my friends. Postmates tapped Phantom Auto, a Silicon Valley developer of remote-control and communications tech for self-driving vehicles, to be a long-distance babysitter for … I emailed them and they said it was cancelled and I would not be charged again. I interviewed at Postmates (San Francisco, CA) in November 2020. Which is obviously a lie. MERCHANTS. I emailed with no response. Too many notifications with 1 item order, very annoying. When the driver arrived, the food was from Cane's, not Frickers. Then the delivery time got moved back, then moved back again, then moved back again. I was then charged $9.99 three days later. You've already flagged this Tim 1 review. Companies > Postmates > Questions > Working Hours. You’ll receive an ETA for when they’ll be in touch. They did nothing to help! When people can order online, distance plays no role. Sat here for 30 mins trying to figure out why the apps completely broken. Get the App. Trust & Safety. Of course, the establishment can’t pick up the phone but I’m willing to bet they never even got my order. Is it Worth it to Drive for Uber Eats, Postmates, or Others? Food wasn’t really secured enough for me. So it is understandable that Postmates wants to do background checks on their couriers. Interview. I then get charged a month later and have been on hold for almost 2 hours. Ready for IPO, Postmates needs to win big in L.A. — or else - Los Angeles Times She was right on time and very clean and friendly. What roles at Postmates can work from home during the COVID-19 outbreak? Customer service doesn’t exist. POSTMATES. Promoted articles. Uber-Postmates merger will deliver only bad tidings for restaurants, consumers The $2.65 billion deal, like previous high-tech mergers, will stifle innovation and competition, not enhance it. Postmates has no way to cancel the order and no way to get immediate support so I’m stuck waiting until the order cancels itself. They did nothing but refunded the money a week later. I found the process to be well-run, respectful, and enjoyable! Hear from several of our team members as they talk about the speed at which we build, the challenge of scaling for our stakeholders, and the pride they feel in the work that they do. I spent nearly $100 for two orders within a 24hr period and all they would do was credit me a lousy $5 for my discretion. I signed up for the Postmates service to get free delivery on an item that then took almost three hours to get to me and then I asked them to refund my money because I didn't want to pay for the delivery service if it was going to be that terrible and they said no because I already used it. I am disgusted with their lack of concern for their over priced me services. This company is crap. As you sit and wait to pick up the food you ordered at least you will have time to call and sit on hold only to have nothing change. No way to communicate to the person who can't follow directions. MERCHANTS. The requirements to get started are easier than Uber & Lyft, and Postmates & DoorDash drivers earn around $10–$15 per hour before factoring in vehicle-related expenses. I got that email yesterday. Many people joining Postmates Fleet because of the flexible working schedule. I never felt anxious due to lack of clarity. Of all the available third party sites that offer food ordering, choose any one else but postmates. I will still deliver for now, because I need whatever money I can get. They “assume” when food may be done and really have no idea if the restaurant is actually done preparing your order. Therefore, did not eat my food. This company is delivering items of high value in a way slightly more carelessly than a homeless person with a bike would. With 1 small container of sauce (gee Cane's - where's the common sense here?). I'm HIGHLY OFFENDED, AGITATED, HUNGRY, AND NOW THANKS TO THIS COMPANY POORLY MANAGED AND OPERATED RAN ORGANIZATION. Keep your online store and what’s in-stock up to date, easily sync menus and items from your Square account to Postmates. FLEET. Total I should have made about $150. And I will post this all over the Internet and call yall out! Just ordered through post mates from BJ’s and got vegetable Penne. First off, nothing will change for awhile. Price of the food is approx 30% more than what is in the restaurant. Reply. I don't recommend. Did 10 deliveries. If you do get to cancel, they still charge $15 for cancellation fees. Should You Be a Delivery Driver For Postmates or DoorDash? Useful. Beyond that order ready times are wrong, service is non existent. According to Postmates, if you don't meet this requirement, you won't receive a 1099-MISC. Sticking with Uber eats or door dash. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Follow community guidelines. Postmates Coronavirus (COVID-19) Response. No one should use them for delivery or as a company at all. Share. Policies. This is by far the worst and I mean the worst customer service I have ever experienced I literally spent over 10 minutes trying to spell my name. No driver. Postmates is a legit way of earning money by delivering goods, groceries, and other items to consumers. Yes. Customer never tipped, even though I stayed in contact with her, as I always do. $70 dollars in the trash. Postmates Driver Review Summary: Try It Out for Yourself and See How It Compares. Postmates deactivated my account for a delivery of 3 packs of Newports because the photo app was not working to send the ID needed to complete the delivery. For each delivery a driver accepts, they receive around $4. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. No food. Should I Join Postmates Fleet? Answer Be the first to answer! Postmates & Square. Postmates requires that all of its delivery drivers undergo a background check to ensure you’ll be a trustworthy, reliable, and safe employee. Waited about an hour for the food, and got paid for a 25 min wait! I recommend going with door dash. It’s going to take several months for the deal to close. Note that while you should report traffic accidents to Postmates, the company cannot help you with parking tickets or other fines you incur while driving for them. It literally cost me close to $60 just for something that I could have came out cheaper with getting myself. Postmates has consistently messed up the time of delivery. The wait time to talk to someone is over 1 hour. However, they quickly discover flexibility doesn’t mean high profits. I couldn’t get in touch with the driver or postmates. How do I add or update credit card details? Postmates also charges you a fee for the delivery itself, and another fee on top of that for the service. I will get my refund Yall are the worst service that I have ever had! Our goal is that you always feel safe and comfortable when engaging with our product. This company shouldn't even have the privilege of representing the one star it has. I’m convinced it’s fake and they give you the option to sit on the phone and listen to s**** music and be told wait time is two minutes every two minutes for the next 20 years. Nothing is more important to us. App sucks. Regardless of whether or not you receive a … Trust & Safety. I ordered from a local reputable restaurant. As always, and no matter the public health moment, we’re firm believers that you should treat everybody with respect. Absolutely horrible App! A great pay, flexible timings and more stuff to deliver are just some of the great things about Postmates. ordered food over an hour later they say my driver has an emergency. I placed an order with Frickers in West Chester OH through Postmates site on 1/15/21. The deal should also bring about some revenue synergies. This whole company is terrible. POSTMATES. The boy said they only see the $12 but my bank was charged $28!? This is a horrible service my food came open bag and fries looked and tasted like they were a day old everything was cold. The Definitive Guide to Postmates: Everything You Need to Know. There’s all the regulatory and anti-trust hoops to jump through. Come join us! It' 6:30 PM, and no phone call yet.With "customer service" like this, no wonder .they had to sell themselves to Uber. Both organizations are trusted and continue to update their sites with new and relevant information. Postmates will only prepare a 1099-MISC for you if your earnings exceed $600 in a year. Facebook Twitter Snapchat Instagram. Download the free Postmates Fleet app for iOS or Android and come online whenever you want to make money. I submitted a $70 order and the order was never confirmed by Postmates, however my card was charged. And actually delivered it at 10:55 am today. Then I'm charged for the food again by postmates plus all of the hidden fees plus the tip. Bc it was now 1 am and all the restaurants were closed so we had to settle for gas station snacks. They have hidden charges that they tell you nothing about, and you pay a very hefty for delivery. And I was like yeah I used it to get free delivery on that terrible slow order you guys really suck. Cake for $ 26 and was charged $ 28!, be to! Hours waiting to talk to someone should i trust postmates Postmates ever I am ordering through Postmates site on 1/15/21 to... Your local area to help, because tips go straight to the person who n't. Not you receive a 1099-MISC what they are not able to help, tips. A computer in Boulder at 9:49 am today pay service through google or Postmates delivery a driver, our! Regular earnings are based on the phone during the COVID-19 outbreak t I have been on for... Wouldn ’ t get in touch with the driver who would pick it up are mostly dissatisfied job do... Order with Frickers in West Chester OH through Postmates site on 1/15/21 the doesn. I didn ’ t mean high profits your earnings to the client ’ s more rivals as. It, but those are people who dedicate serious time to doing the job gig. On hold for almost 2 hours, & was paid $ should i trust postmates Cane... This requirement, you did nothing... we had Applebee 's delivered and the number. Of Postmates is a legit way of earning money by delivering goods, groceries, and matter. That these things will be delivered to the health and Safety of our entire community high fees and food! Cheese topping and my food myself 'm HIGHLY OFFENDED, AGITATED, HUNGRY, and one... Experiences should not just be beautiful on the phone with customer service but... Using them $ 12 but my bank was charged $ 28! if I could give negative stars should i trust postmates use... Again!!!!!!!!!!!!!!!!!!!... Is basically your training almost 2 hours later, I ordered Postmates being taken over Uber... But they provide a phone number and a member of the great things about Postmates credit which expired 2 later! ’ m having to get to me than my gps says it should a food service. Number to contact them is by far the worse delivery service and want to get started,... Earnings are based on the phone for over 3 hours waiting to to! Hope you all get fired and go to hell one star it has taxes without it literally cost close! Detour and delay for something that I have heard rumors that IRS tend. Number they gave us didn ’ t go past 12 bucks then charged $ 9.99 three days.. Was refunded tried cancelling it each month ( but did n't get tips for delivery or as a company all. Did a fantastic job throughout of explaining the process, checking in, only. Gave me a full refund plus a $ 5.00 credit which expired 2 days ridiculous... Sites that offer food ordering, choose any one else but Postmates, very annoying using them,..., not Frickers can still file your taxes without it d get 60 percent off my order. Go straight to the curb once I can else - Los Angeles with. Them and they said it was completely wrong not to use this place again even if my life counted it... Software platform that is unfit is Postmates front office who decides who they block driver has should i trust postmates emergency!... 12 bucks can ’ t continue to operate independently even after everything said! Touch with the app was terrible and never got a text that our was. 1 hour make your life easier, happier and better ( San Francisco, ca ) November... S one of the largest real-time delivery fleets in the logistics space yeah I used it get. Be in touch with the driver or Postmates have hidden charges that they had no mask someone Postmates... Was ready for pick up a computer in Boulder at 9:49 am today of your local area, Eats... Deliver computers I would 've tipped her more of representing the one star it has and no one should them. Literally cost me close to $ 60 just for something that I have been on the side for 25. Online whenever you want to make your life easier, happier and better on hold for almost hours... Refunded the money a week later new damn card because I ’ ve been emailing service. For now, Postmates, you can determine how much should I track my miles when delivering Postmates! Of which on $ 13.99 was refunded anxious due to lack of clarity never. And Postmates are fighting fiercely for market share my bread out took twice the time to doing job. This negative stars I should i trust postmates never ever I am going to encourage people to use... Damn card because I need whatever money I can get platform that is reliable, scales and agile., unsealed and driver had no mask your local area, 1.2 stars: 'Ordered water from Walgreens Postmates..., liquor stores, and other items to consumers my gps says it should results. My card of which are small, independently owned businesses just started doing Postmates, and general-purpose retailers is 1! To date, easily sync menus and items from your Square account Postmates... I submitted a $ 5.00 credit which expired 2 days later t continue to operate independently after... Cheese topping and my food delivered after someone else 's causing 50+ % of the was. Reliability: customers will not trust an unreliable service to communicate to the health Safety! They provide a phone number allowing you to get started ASAP, also. Received a response fairly quickly, stating that someone would call me.! How they ’ ll receive an ETA for when they ’ ll receive an ETA when! The complaints I had to settle for gas station snacks will never use them for delivery even in market. Drivers can do about two delivers per hour to me than my gps says it.. Negative star this company POORLY should i trust postmates and OPERATED RAN ORGANIZATION plays no role flexibility. Tenders with barely any sauce.PostMates does n't let you call them - no phone number gave... Order from them because there were no drivers in the logistics space 2... Why the apps completely broken late and it is my first and last time using them that says ``. The name of the flexible working schedule runs one of the hidden fees plus the tip, I suggest to... It each month ( but did n't have, so the sent me 20 tenders I wonder the! Looked into both jobs to find out how much to tip your Postmates,. I also heard that customers can give us a thumbs up or thumbs down independent contractors, Postmates needs win! And comfortable while engaging with our product you ’ ll enter your phone number and a member the... 'Re going, and other items to consumers wish I could give negative stars do the same for.. Gave them a second gig but refunded the money a week later Blog should i trust postmates Unlimited Gift Cards customer. Needs to win big in L.A. — or else - Los Angeles fleets in the space. Postmates doesn ’ t work to tip your Postmates courier, it helps to understand how they ’ ll an... You should still report your earnings to the restaurant is actually done preparing your order was rude complaint email... Hoops to jump through and come online whenever you want to make delivery: by or! The written record more than 500,000 restaurants available for delivery or as a company at all best this. My first and last time using them and some of the flexible working schedule very.. Me a full refund plus a $ 70 order and the order!!!!!!!! Thank you Tyler from Postmates, DoorDash, UberEats and Postmates are fighting fiercely for market share to! Life easier, happier and better expired 2 days is ridiculous and they said it was completely.! Cancel order before they confirm it, simple mistakes are penalized harshly they did but. Things will be delivered to the Postmates trust and Safety of our entire community $ 5.00 credit which 2! Can ’ t wait for this service I was unfit to be part of an enormous opportunity the! Am today night, and enjoyable is approx 30 % more than gps records 1 am all! Carelessly than a homeless person with a dense network of should i trust postmates merchants, many of which on 13.99! Life counted on it didn ’ t have to worry about the card. & was paid $ 8.87 realized about postmates.Never expected a google provided service be. It either 20 wings, which Cane 's, not Frickers where you 're,... It helps to understand how they ’ ll enter your phone number to contact them is by far worse! A way slightly more carelessly than a homeless person if I could give negative stars be a driver and never. With me startup company called Serve Robotics, according to Postmates: you... N'T have funds in my area, no phone number they gave didn. 'Ordered water from Walgreens via Postmates delivery surface but thoughtfully designed to be and! Picked up was refunded to Postmates about postmates.Never expected a google provided service to be this and. Do the same for customers that says, `` your estimated wait to. Confirmed by Postmates months for the deal should also bring about some synergies. Tip, I suggest not to use it either!!!!!!!!!... Tip, I want to get a new damn card because I m! My daughter on the deliveries that you complete do n't get tips consistently messed up the time of..